Returns & Exchanges Policy

We’re a small, family-run climbing gym and we want you to love your Boulder Heads gear. If something isn’t quite right, here’s how we can help.

Change of mind / wrong size

If you ordered the wrong size or it doesn’t fit the way you hoped, we’re happy to offer an exchange or store credit.

To qualify:

• The item must be unworn, unwashed, and in original condition

• Tags/packaging (if any) should still be attached

• You contact us within 14 days of receiving your order

You’re welcome to bring the item into the gym for an exchange, or post it back to us.
Return postage for change-of-mind exchanges is at your cost.

Faulty or damaged items

If your shirt arrives damaged or has a manufacturing fault, we’ll replace it or refund you — no stress.

Please contact us within 14 days with a photo of the issue so we can sort it out quickly.
We’ll cover the return shipping for faulty items.

Sale items

Sale or clearance items can be exchanged, but refunds aren’t available unless the item is faulty.

How to start a return

Send us an email at [your email] with:

• Your name

• Order number

• The item you’d like to return or exchange

• A quick note about the reason

• A photo if it’s a faulty item

We’ll get back to you with the next steps.

In-store purchases

If you bought your shirt at the gym, you can return or exchange it in person within 14 days, as long as it’s unworn and in original condition.